Here's what our clients say...
When Ros Faulkner coaches she radiates an infectious enthusiasm and total absorption in her client.
With her unique blend of skills she quickly moves individuals to clarity of thought and action, whilst making them feel on top of the world along the way! ”
“ I have recently commissioned Ros to deliver a series of Customer Service workshops for a client of mine. Throughout the process Ros demonstrated an extremely professional approach to her work. She has highly developed interpersonal skills that enable her to make people feel at ease and yet still ask the challenging questions necessary to make facilitation and training effective. She ran 8 workshops and the client was so pleased with the results that they scheduled some more. The feedback from the staff that attended the sessions and the senior management team who commissioned the work was excellent and I would have no hesitation in using Ros again. ”
Ros is a highly effective coach with a natural style and a rare clarity and depth of perception. She strikes a wonderful balance between facilitating and challenging my thinking and has kept me true to myself throughout my journey.
Our first few sessions together were highly enjoyable, difficult and rewarding in equal measure and invaluable in helping me understand what motivates me. Subsequent sessions helped me narrow in on what I wanted to do, focus my efforts accordingly and “get my head above the parapet” to make it happen.
I feel that Ros has been a catalyst for the important changes I have made in my life in the last three years and she has helped me to find my new direction. I am delighted to have her as my coach and have no hesitation in recommending her services. ”
“ Chris conceived, developed and delivered groundbreaking leadership programmes for cabin services management and senior cabin crew at MyTravel Airways. These programmes produced impressive results, delivering genuine and sustainable behavioural change in these teams and measurable business performance improvements. ”
As a coach Ros demonstrates a strong ability to quickly establish a highly effective working relationship due to her excellent communication skills.
In particular Ros’ perceptive and intuitive style of questioning stimulates the coachee to address key issues in a totally supportive and empowering environment. Her experienced, focused and positive approach brings about real business advantage for the organisation, as well as ensuring significant personal growth for the individual.
Ros’ enthusiasm and professionalism shine through at all times; this teamed with her breadth and depth of knowledge and experience of many business sectors makes her an exceptional coach and trainer. ”
Right from my initial conversation with Ros I knew I had made the correct decision in recruiting her as my leadership coach and creating a real partnership approach to my personal development.
Ros demonstrates a real passion for coaching, which is infectious. She has the skill and ability to challenge key areas of my thinking and self-limiting beliefs. The coaching sessions have been a great balance between real soul searching and boundary defiance right through to high reward and greater self-confidence.
I would recommend Ros without hesitation as a leadership coach to friends, colleagues and clients who were seeking the key to unlock their full potential. ”
“ I loved working with Ros. She provides a great combination of PR, media and communications knowledge with executive coaching. This was ideal for me, as I was recently promoted into a senior position with responsibility for Communications in a large organisation. Through working with Ros I got a really good understanding of how to handle media relations, how to maximise my own visibility whilst gaining more credibility for my new team, and how to be more aware of my own personal impact. Ros worked with me to review some of the organisation's communications products, which I am currently changing in line with her advice. Ros is a great communicator - she's very clear and makes complicated things simple - and it's all delivered with warmth and genuine interest. For anyone looking to update their PR and communications knowledge and skills and/or their personal impact as a leader, I'd really recommend seeing Ros. It made a big difference to me. ”
As a coach Ros demonstrated early to us that she understood the integrity of the project and believed in the objectives and goals we were trying to achieve. She was constructive in her views on how to make the coaching sessions practical and meaningful to the trainees. She volunteered extra sessions, emergency sessions, support texts and phone calls to the girls in their times of crisis. The trainees understood that there was a professional relationship between them and their coach which allowed trust to form quickly. And because such a firm platform was formed early, we began to see clear progress much earlier than perhaps we had expected. During their half way review week the trainees admitted that had it not been for the sessions with their coach they would not have made it that far.
Of equal importance is the support she has given Rachel and me as we move through the traineeship, with her experience and skill as a coach to see “normal” patterns of behaviour and when to expect a crisis or a peak of performance. This has given us the confidence to keep moving forward, to plan for a larger cohort in 2015 and replication in other towns. We hope very much that Ros will be pivotal to that growth. ”
“ Ros is an excellent group presenter, and as a one to one coach, on CV writing and interview preparation. She has a broad and up to date depth of knowledge of her field and instils confidence in those she works with. ”
“ The quality of coaching provided by Ros Faulkner and her team was excellent. 89% of the participants strongly agreed (the highest category) that the coaching provided by Mill Hill Consultants delivered significant value to their business. Having been a successful business owner in her own right, Ros knows first-hand the pressures faced by the model owner manager and uses this unique insight to support and advise her clients, to great effect. Ros is highly professional, a great listener and encourages and supports her clients with great care and attention, I would thoroughly recommend her. ”
“ Having assumed the role of Head of Department of 50 employees from something of a standing start, I have found Ros’s sessions invaluable in helping me anticipate management issues and to consider my own leadership role and responsibilities. Our sessions developed my own self-awareness and management skills as well as my understanding of why others behave as they do and the importance of bringing the team along with me. Ros listens carefully and responds with excellent feedback and ideas. ”
The 6 months working with Ros have been one of the most rewarding development opportunities I’ve ever experienced. She always gets the balance right between coaching and challenging my thinking. Not only has she supported me to come up with my own solutions to problems but she has also given me practical ideas of how to make changes which are already giving results.
I always know she will support me in “giving things a go” and help me to improve even further. Ros has also encouraged me to remember my strengths, celebrate my successes and believe in myself. Through working with Ros and with the help of her insightful questioning, for the first time in my career I have a career plan – already put to good use in successfully seeking out and then deciding between two promotional opportunities!
Ros’s enthusiasm, energy and commitment are infectious. Coaching is hard work at times, I never expected it to be fun as well – Ros makes sure it is. ”
Ros has everything I hoped for in a coach. Above all, I value her humility and authenticity in the coaching situation. Ros understands when and how to challenge and is prepared to accept and act on feedback herself.
I have no hesitation in recommending Ros as a coach, she exemplifies all that is good in the profession. ”